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Returns Policy

 

Henson Audio offer a 14 day no quibble money back guarantee on all the products we offer on our website.

The various conditions apply;

.    If you change your mind and wish to return an item you must notify us via email with in 10days of receiving you item and return it to us with in 14 days.  Failure to do this will result in your refund being delayed and charges incurred to a minimum of £7.00 or a maximum of 10%.

.    If you are returning your purchase as you no longer want it or you have changed your mind, you are responsible for all postage costs incurred in returning your product.

.    All unwanted items must be returned to us unopened with all original accessories and packaging.

.    If you find a fault with your product in the first 30 days you can return your product for a refund or a replacement.  We will be responsible for return postage costs.

.     All products come with a 12 month UK based warranty, unless otherwise stated.  You are responsible for any postage costs after the first 30 days.

If your order has gone missing with the courier that we use, we have to wait a minimum of 7 working days, i.e.. Mon-Friday before we are able to send out another item.